Illutas is supporting a major Swiss bank in their strategic digital transformation programme, working on ways to streamline, innovate and structurally implement customer transactions and interactions, transforming the customer journey.
A Customer Digital Journey Example
The 4 Step Accelerator Programme
The Digital Shift (DigiShift)
Each core business capability is determined for it’s strategic fit and activity, cost and revenue targets in the digital world. Digitalisation options are mapped along the axis and the use of these per capability analysed. This is then used to create the digital journey for each strategic capability, thus providing a digital blueprint.